Support Services

QEI is a full service SCADA and Distribution Automation Solutions provider, fully committed to customer satisfaction.  We understand that as a customer, one of your main concerns is the level of service and support available to keep your system working efficiently and reliably over its entire life cycle.

Support Services for Your Existing QEI Products and Systems

Phone Support
Most issues can be handled with a phone call to our support personnel. With your permission, we can VPN into your system to resolve many database, configuration, and other problems you may experience.
Support Agreements
From after-hours service and web training to on-site support and backup & disaster recovery, these economical agreements keep your QEI equipment and systems running efficiently and reliably through
Equipment Evaluation & Repair
We will evaluate your QEI equipment and repair as required.  Check your QEI support agreement terms.  Not covered under an agreement?  We will still repair your equipment.  Contact us to make arrangements for evaluation & repair.
Field Services
If the problems you are experiencing require on-site technical support, our personnel are ready to come to your location and assist.
Patch Management
QEI provides Patch Management services for our software.  Access the QEI Patch Management services for the latest updates, upgrades, and patches for our system software.
If you are an existing QEI Customer and need assistance, contact our QEI Support Team