QEI Support Services

QEI is a full service SCADA and Distribution Automation Solutions provider and we are fully committed to customer satisfaction.  We understand that, as a customer, one of your main concerns is the level of service and support available to keep your system working efficiently and reliably over its entire life cycle.

Support Services for Your Existing QEI Products and Systems

Phone Support

Most issues can be handled with a phone call to our support personnel. With your permission, we can VPN into your system to resolve many database, configuration, and other problems you may experience. We also assist with QEI RTUs, Cap Controllers, and other QEI equipment.

Support Agreements

Hardware Support Agreement, Software Support Agreement, On-site Support Agreement, After-hours Support Agreement.
these are economical agreements to keep your QEI equipment and systems running efficiently and reliably.

Equipment Evaluation & Repair

QEI will evaluate your QEI equipment and repair as required.  Refer to your QEI support agreement terms.  Not covered under an agreement?  QEI will still repair your equipment.  Contact QEI to make arrangements for evaluation & repair.

Field Services

If the problems you are experiencing require on-site technical support, our personnel are ready to come to your location and assist.

Patch Management

QEI provides Patch Management services for our software.  Access the QEI Patch Management services for the latest updates, upgrades, and patches for our system software.
If you are an existing QEI Customer and need assistance, contact our QEI Support Team